Thanks for shopping with Furby Moms. If you are not entirely satisfied with your purchase, we’re here to help. Returns You have  calendar days to return an item from the date you received it. To be eligible for a return to change size, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Shipping You will be responsible for paying for your own shipping costs for returning your item and shipping back to you.